Terms of ServiceTerms of Service

These Terms of Service ("Terms") govern your access to and use of the RideNova Rider App, Driver App, website and related services (collectively, the "Platform"). These Terms form a legally binding agreement between you and RIDENOVA TECHNOLOGIES PRIVATE LIMITED ("RideNova", "we", "us" or "our").

By creating an account, requesting or accepting a ride, accessing the Platform or otherwise using RideNova services, you acknowledge that you have read, understood and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform.

Certain RideNova services, features, promotions or programs may be subject to additional terms and conditions. Where additional terms apply, they will be made available to you and will form part of your agreement with RideNova. In the event of a conflict between these Terms and any product-specific terms, the product-specific terms will prevail to the extent of that conflict.

To create and use a RideNova account, you must be at least 18 years of age or the minimum age required to enter into a legally binding contract under applicable law. By creating an account, you represent and warrant that you meet these eligibility requirements and are authorized to use the Platform.

Your account is personal to you and must not be shared with others. You are responsible for maintaining the confidentiality of your account credentials, keeping your contact information accurate and up to date, and promptly notifying RideNova if you suspect unauthorized access to or use of your account.

You are responsible for all activities that occur through your account, except where such activity results from RideNova's actions or failure to take reasonable security measures. Unless otherwise approved by RideNova in writing, each user may maintain only one Rider account and one Driver account, as applicable.

A minor may travel only where permitted by applicable law and when accompanied by a responsible adult who holds the RideNova account and is responsible for the trip.

RideNova is a technology platform. We provide the software that lets a rider request a journey and lets an independent driver accept it: matching, routing, dispatch, fare estimation, in-trip support and payment facilitation.

RideNova does not own the vehicles, does not employ the drivers and does not itself provide transport. The transport is provided by the driver who accepts your request, and the journey is carried out under their responsibility.

Availability depends on where the Platform has launched, which drivers are online at that moment, and conditions on the road. Arrival and journey times shown in the app are estimates calculated from live and historical signals — they are estimates, not promises. We may add, change, suspend or withdraw features as the Platform develops.

You are expected to use the RideNova platform responsibly and to treat drivers, riders, support personnel and other users with courtesy and respect. You should be present at the pickup location you provide, use available safety equipment such as seat belts or helmets where required, and follow reasonable safety instructions during a trip.

You must not ask a driver to violate traffic laws, exceed the permitted passenger capacity of a vehicle, transport prohibited items or engage in any unlawful activity. You are responsible for any damage, excessive soiling or loss caused by your actions during a trip. Where a cleaning, repair or damage charge is considered, RideNova may review relevant evidence and provide you with an opportunity to respond before a charge is applied.

Ratings, reviews and feedback should be truthful, fair and related to your actual experience with the trip or service. You must not use information obtained through the Platform to contact, harass, record, monitor or otherwise interact with another user outside the RideNova platform without their consent.

Drivers use the Platform as independent providers. They decide whether, when and where to go online, and they may accept or decline any request.

Nothing in these Terms creates an employment, agency, partnership or joint-venture relationship between RideNova and a driver, or between RideNova and a rider. Drivers are responsible for the condition of their vehicle, for holding the licences and insurance required of them, and for driving lawfully.

We set standards for using the Platform and we act on them — but setting a standard does not make RideNova the operator of the journey.

Before you confirm a request, the app shows either an upfront fare or an estimate together with the basis it was calculated on. A fare is assembled from components such as a base amount, distance travelled, time taken, and any applicable taxes, tolls, surcharges or waiting time. The components in force in your area are shown in the app.

Demand-based pricing may apply when requests outnumber available drivers. Where it applies, it is disclosed before you confirm — never afterwards.

The final amount may differ from an estimate where the route, the stops or the waiting time change during the journey. You authorise us to charge the payment method you select, or to collect through the cash option where it is offered. A receipt is issued for every completed journey.

This website publishes no fares or amounts. The app is the authoritative source for what a journey costs in your area. Tips, where offered, are voluntary and go to the driver.

You can cancel a request in the app. A cancellation fee may apply once a driver has begun travelling toward you or after the grace period shown; the app states the window and the amount before you confirm the cancellation.

If a driver cancels, or if no driver is matched, you are not charged. If you do not reach the pickup point within the waiting period shown in the app, the journey may be cancelled as a no-show and a fee may apply.

Where a charge has been made in error, contact support and we will review it.

You must not use the Platform to do any of the following.

• Anything unlawful, or the carriage of goods that may not lawfully be carried.
• Impersonating another person, or opening an account with details that are not yours.
• Interfering with the Platform — scraping, reverse engineering, probing, circumventing security or rate limits, or introducing malicious code.
• Using automated means to create accounts, requests, reviews or ratings.
• Manipulating fares, promotions, referrals or any other mechanism for advantage.
• Reselling, sublicensing or commercially exploiting access to the Platform without our written permission.
• Threatening, discriminatory, violent or harassing behaviour toward anyone you encounter through the Platform.

We may investigate a suspected breach and take proportionate action, including limiting features, suspending an account, or reporting conduct to the authorities where we are obliged to.

The Platform is provided on an “as is” and “as available” basis. We do not warrant that it will be uninterrupted or error-free, or that an estimate will prove accurate — maps, traffic data and location signals are imperfect, and conditions on the road change.

RideNova does not warrant the conduct of any driver or any rider. We set standards, but we do not control how a journey unfolds.

Nothing in this section limits a right you hold that cannot be limited by the law that applies to you.

To the fullest extent permitted by applicable law, RideNova shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, business opportunities, data or goodwill arising from or relating to your use of the RideNova platform or services.

RideNova's total liability for any claim arising out of or relating to these Terms or the use of the Platform shall not exceed the amount paid by you to RideNova through the Platform during the six (6) months immediately preceding the event giving rise to the claim, unless a different limitation is required by applicable law.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by our negligence where such liability cannot be limited under applicable law.

You agree to indemnify RideNova, and its officers and employees, against claims, losses and reasonable costs arising from your breach of these Terms, your misuse of the Platform, or your infringement of someone else’s rights.

This does not apply to the extent a claim arises from our own act or omission. We will notify you of any claim we ask you to cover, and give you a fair opportunity to take part in defending it.

You may stop using the Platform at any time and ask us to close your account.

We may suspend or end your access where you breach these Terms, where an account presents a safety or fraud risk, where we are required to, or where we withdraw a service. Other than in urgent cases we will tell you why and, where it is appropriate, give you a route to respond.

Amounts already owed remain payable. Clauses that by their nature should outlast the agreement — payment obligations, disclaimers, limitation of liability, indemnity and governing law — continue to apply after it ends.

We will update these Terms as the service develops. When a change is material we will publish the revised version on this page, update the version marker at the top of it, and give notice in the app or by email before the change takes effect.

Continuing to use the Platform after the effective date means you accept the revised Terms. If you do not accept them, stop using the Platform and close your account.

These Terms and any dispute, claim or controversy arising out of or relating to the RideNova platform, its services or these Terms shall be governed by and construed in accordance with the laws of India.

The courts located in Hyderabad, Telangana, India shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the use of the RideNova platform, subject to any rights available to users under applicable law.

Before initiating formal legal proceedings, we encourage users to contact RideNova support so that we may attempt to resolve the issue in a fair, efficient and amicable manner.

If you have any questions about these Terms, your RideNova account, a trip, a fare, a payment or any other aspect of the RideNova platform, please contact us through our contact page or customer support channels.

For legal notices, regulatory inquiries or other formal communications, you may contact:
RIDENOVA TECHNOLOGIES PRIVATE LIMITED
Hyderabad, Telangana, India
Email: support@ridenova.in

We will make reasonable efforts to respond to inquiries and requests within an appropriate timeframe.